Transforming Pump Service with Intelligent Automation
Date
April, 2025
Client
Manufacturing
Category
Case Study
About the Client
A leading North American pump manufacturing and fluid management company
Challenge
The client’s manual system for scheduling technicians, tracking jobs, and managing spare parts often led to delays, inefficiencies, and customer dissatisfaction.
Our Approach
We implemented a Salesforce-powered field service solution integrated with their SAP ERP. This included intelligent scheduling, mobile access for technicians, real-time inventory tracking, automated customer notifications, and digital job closures.
Outcome
- 40% increase in technician productivity.
- 35% reduction in travel time.
- 50% improvement in first-time fix rate.
- 30% faster service resolution.
- 45% rise in customer satisfaction.
Download Case Study
Download the full case study to see how we used salesforce automation to redefine pump operations.
